Privacy Policy

1. Information We Collect

We collect only what is necessary to provide you with a safe, personalized experience.

Account Information

When you create an account, we collect basic identifying details such as your name and email address. This allows us to manage your account, communicate important updates, and keep your experience consistent across sessions.

Fertility-Related Information

To provide relevant, evidence-based responses, the app may collect health and fertility-related information you voluntarily submit — such as cycle data, symptoms, lifestyle factors, or questions you ask the AI. This information is treated as sensitive health data and is protected accordingly.

Usage and Device Data

We collect anonymized analytics data including device type, operating system, session duration, and in-app interactions. This helps us understand how the app is being used so we can fix issues, improve features, and ensure a stable experience.

2. How We Use Your Information

Your information is used solely to operate, maintain, and improve GetFerti. Specifically, we use it to:

• Generate personalized, evidence-based AI responses to your fertility questions
• Improve the accuracy and quality of our AI systems over time
• Provide customer support and respond to your inquiries
• Maintain app security and prevent misuse
• Comply with applicable legal and regulatory obligations

We do not sell your personal data or health information to third parties — ever.

3. Data Security

We take the security of your health data seriously and apply HIPAA-level safeguards across our infrastructure, including:

• Encryption in transit: All data transmitted between your device and our servers is protected using TLS (Transport Layer Security).
• Encryption at rest: Stored data is encrypted using AES-256, one of the strongest encryption standards available.
• Role-based access controls: Only authorized personnel with a legitimate need can access user data, and all access is logged and audited.
• Secure cloud infrastructure: We operate on enterprise-grade, compliant cloud infrastructure with regular security assessments.

While no system is completely immune to risk, we continuously monitor and update our security practices to reflect current best standards.

4. Data Sharing

We do not share your personal or health data except in the following limited circumstances:

Trusted Service Providers

We work with a small number of vetted third-party vendors (such as cloud hosting, analytics, and customer support tools) who assist in operating the app. These providers are bound by confidentiality agreements and are prohibited from using your data for any purpose outside of the services they provide to us.

Legal Requirements

We may disclose data if required to do so by law — for example, in response to a valid court order, subpoena, or government request.

De-Identified Research Data

Aggregated, de-identified data (data that cannot be traced back to any individual) may be used for internal research, product improvement, or shared with academic or clinical partners to advance fertility health outcomes.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When your account is deleted or data is no longer needed, it is securely removed from our systems in accordance with our data retention schedule.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that your data be deleted from our systems
• Portability: Receive your data in a structured, machine-readable format
• Withdrawal of Consent: Opt out of certain data uses at any time

To exercise any of these rights, contact us at hello@getferti.com. We will respond within 30 days.

7. Age Restrictions

GetFerti is designed for adults aged 18 and above. We do not knowingly collect or process data from individuals younger than 18. If we become aware that data has been collected from someone under 18, we will promptly delete it. If you believe this has occurred, please contact us at hello@getferti.com.

8. Children's Privacy

GetFerti is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please reach out immediately so we can take corrective action.

9. Third-Party Links and Services

The app may contain links to external resources, articles, or partner websites. This Privacy Policy applies solely to GetFerti and FertiHealth Inc. We are not responsible for the privacy practices of any third-party sites or services.

10. International Users

GetFerti is operated from Seattle, Washington, USA. If you are accessing the app from outside the United States, please be aware that your data may be transferred to and processed in the US, where data protection laws may differ from those in your country. By using GetFerti, you consent to this transfer.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via the app or by email. Your continued use of GetFerti following any update constitutes your acceptance of the revised policy. The effective date at the top of this page will always reflect when the policy was last updated.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please reach out:

FertiHealth Inc.
Email: hello@getferti.com
Location: Seattle, Washington, USA

We're committed to responding to all privacy-related inquiries promptly and transparently.